What is the turnaround time?

We aim to ship apparel orders within 5 working days, or working days for mugs and posters. Then the delivery time can be selected at check out.

Do you accept returns or exchanges?

As items are printed to order, we do not accept returns, except when there is a fault with the product, please see below.

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email info@inkthreadable.co.uk or send a message on live chat with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.

What are the wash care instructions for your products?

For all garments, regardless of brand, style, or printing method, we advise you and your customers follow these instructions for washing and drying:

•  Wash at 30 degrees Celcius, inside out
• Do not tumble dry
• Do not iron over print

You don’t ship to my country?

Get in touch to merchandise@back2back.tv and let us know where you would like us to ship, so we can look into options for shipping to your location.